Safari Booking Terms & Conditions

General Disclaimer - 3rd Party Suppliers

AfriChoice Tours & Travel Ltd purchases its accommodations, restaurant services and other services from various independent suppliers that are not within AfriChoice Tours & Travel Ltd's direct control. All such persons and entities are independent contractors. However, we ensure that the suppliers we contract have the licenses required under the laws of the land, and possess the required Health & Safety Certificates. AfriChoice Tours & Travel Ltd will ensure smooth operation of the safaris but is not liable for delays in departure or interruption of tour arrangements caused by, but not limited to, acts of nature, strikes, or any other causes beyond the control of AfriChoice Tours & Travel Ltd. Every effort will be made to operate as planned, but alterations may occur after the final itinerary has been issued. Accommodation and arranged sightseeing activities are subject to change due to unforeseen circumstances or circumstances beyond AfriChoice Tours & Travel Ltd' control. AfriChoice Tours & Travel Ltd reserves the right to decline to accept or retain any person as a passenger should such person's health, mental condition, physical infirmity or general deportment impede the operation of the trip or the rights or welfare or enjoyment of other passengers, at his/her own expense. Participants who are disruptive or endanger the group or the travel experience, or break local laws may be removed from the tour with no refund due and at their own expense. .

Our Contractual Obligation To Services

AfriChoice Tours and Travel Ltd will use their best endeavors to ensure that the transport, accommodation, meals and other agreed services (herein called "Services") provided are fully in compliance with the services which the company have contracted to provide but the liability of the Company for breach of contract is restricted to liability where by the negligence of themselves, their servants or agents all or some Services are not provided in which event the Company shall only compensate the Client for the actual costs of the Service which were to have been provided EXCLUDING all consequential damage whatsoever and whosesoever suffered or incurred including but not limited to the costs of air fares to and from Africa or any other incidental or indirect costs whatsoever. In case of any failure to provide any Service contracted for, the Company shall have the right to substitute alternative services of equal value subject always to such services being available.

Our Tour Prices

All prices are in US dollars (US$) per person. Prices are based on costs at the time of publication. In creating your desired tour and itinerary, we use independent suppliers. We reserve the right to change published prices at any time before booking is confirmed. In case the price increases for more than 5% (for entry fees, accommodation, fuel, etc.), we reserve the right to adjust the rates. Prices in general include park entrance fees (except where specifically indicated otherwise), service charges, ground transportation, camping/lodge/hut costs, full board/a cook (three meals every day while on tour – with full board safaris you will start the tour on the first day with a lunch and finish it on the last day with a lunch), government taxes, English speaking drivers/guides/porters (also possible in other language – make sure to request a driver/guide/porter in other language before finalizing your booking), camping equipment, 4x4 vehicle, all expenses for drivers and vehicles while on tour (i.e. transfers, drive to camp/lodge/hut, game drives), unlimited game viewing within park opening hours, if not otherwise stated in your tour and itinerary. Items of personal nature are excluded from our prices. Excluded from our prices as such are: airport taxes, landing fees (for charters), phone calls, Visas, toiletries, tips to drivers and porters, local ppurchases of souvenirs, soft drinks, bottled water, alcoholic beverages, laundry, cigarettes, accommodation and meals before and after the tour/safari/itinerary, travel and personal insurance, any tour service requested that is not specifically stated in the itinerary, any other extras.

Your Accommodation

AfriChoice Tours and Travel Ltd tours tour accommodations come in two categories - Luxury Accommodation (Lodges with ensuite facilities) and Budget Accommodation (camping safaris with basic facilities). All our accommodation prices are based on two persons sharing a double-bed room in a hotel or sharing a tent on a camping safari. Where possible, we arrange the rooms to have a private bath or shower. Single-bed rooms are arrangeable at an additional rate. Since the single-bed rooms are subject to availability, we do not give any guarantee for either single rooms or private baths or showers. If you do not want to pay the additional rate for single-bed rooms, we can also find another traveler of the same gender willing to share a double-bed room or tent. In case we do not find another traveler for you to share a room, you will need to pay the whole price for the single-bed room. If we are unable to provide you a single-bed room and you have already paid for it, we will give you the appropriate refund. The hotels, tents and lodges in the itineraries are mentioned only as an indication of their category. We will give our utmost to provide you the accommodation mentioned in the itineraries. However, if rooms at this mentioned establishments are fully booked, we may book rooms in other similar establishments. If you have any special requests regarding your accommodation such as smoking or non-smoking rooms, connecting or adjacent rooms, special dietary food, you should inform us at time of booking. We will make every effort possible to provide you with your special request, however, we can not give any guarantee. We also give no guarantee for special request mentioned after booking is finalized. On trekking and camping tours we will provide tents, cooking equipment, sleeping pads and lanterns for you. However you will need to bring your own day pack, clothing and sleeping bags with you. On special request we can also provide sleeping bags for you.

Your Safari Transportation

AfriChoice Tours and Travel Ltd operates both off-road 4x4 vehicles as well as non-4x4 vehicles both from our own fleet as well as from selected suncontractors and transporters. The transportation provided for you will be according to your route and number of participants. As transportation we might provide for you four-wheel-drive vehicles with pop-up roofs, safari minibuses, coaches, cars or aircraft etc. during your tour. During your safari you will be guaranteed a four-wheel-drive vehicle with pop-up roofs and sliding windows to ensure you good game viewing and unlimited photography. In case of technical problems with our vehicles, we shall make a replacement as soon as is possible for your ccomfort and safety and in such a scenerio, we reserve the right to employ the services of our sub-contractors. English speaking drivers and/or guides are included in your transportation and tour. A supplement maybe charged for 'other' foreign-language-speaking drivers / guides. With air transport we arrange only domestic flights within the country. We guarantee you only the coordination of your domestic flights with your tour and land arrangements. We can not give you any guarantee for your airfares until the flight is purchased and ticketed. Any airfare increase is your responsibility. It is your responsibility to check, if the name on your airline ticket matches your passport name. Please keep in mind that you give us the correct name as stated in your passport before tickets are purchased, latest when you are making your domestic flights bookings. Any changes to your air plain ticket are under your responsibility and the penalties, cancellation and change fees depend on the individual airline's rules and regulations.

Tour Price Variations

The tour price quoted in this website is subject to change without prior notice, AfriChoice! will confirm all prices before you book your holiday. Your holiday dossier will indicate what is and what is not included in the tour price. Flights to and from Africa are NOT included in the cost of the safaris in the itineraries (unless otherwise stated). AfriChoice! will supply you with all the information you require so that you can book the flights through your local Travel Agent or with the Airline direct. The Company reserves the right to increase all or any of the prices without prior reference to the Client in any of the following events:

1. Official devaluation or revaluation of the the local currency as against the United States Dollar, the Euro or the currency of the country in which the booking is made;

2. Any statutory increase in taxes or other dues imposed by the Local Governments of the destinations or any officer or agent thereof;

3. Any increase in Kenya and Tanzania in the price of aviation fuel or motor vehicle fuel or any other increase in the cost of transport which forms part of the Services;

4. Any increase in the cost of accommodation or meals forming part of the Services;

5. Any increase in entrance fees to national parks, national reserves and sanctuaries and any other entrance fees forming part of the Service;

6. Any other increase in the Company operating costs or cost of providing the Services which are beyond the Company control and which the Company has every reasonable effort to prevent.

Tour Confirmation and Deposit Payment

(A) Reservations should be made by contacting AfriChoice! Tours & Travel, hereinafter referred to as AfriChoice! at the address indicated below. Safaris are booked and confirmed only on receipt of a 25% NON-REFUNDABLE DEPOSIT PAYMENT of the basic safari rate. This advance payment is due within Seven (7) days of making your firm reservation by either email or fax to our office and after receiving your trip invoice.

(B) There shall be no binding contract until the advance deposit payment has been received by AfriChoice! Failure to remit your advance payment on time will result in an automatic change of status of any confirmed space to a provisional basis and the possible inability to reinstate your reservation. When AfriChoice! receives your advance payment, a booking reference number will be assigned and noted on your original invoice. This number shall be deemed to constitute acceptance and confirmation of your booking. Payments can be made by Telegraphic Wire Transfer, by Credit Card, Travellers Cheques or in Cash. Details for payment by Wire Transfer to our bank are available on request.

(C) The balance is due no later than THIRTY (30) DAYS prior to commencement of your safari. If the balance has not been received by that date, AfriChoice! shall be entitled in its discretion to treat your reservation as canceled, and consequently to forfeit such part of the advance payment as determined solely by AfriChoice!

(D) Any reservation made within Thirty (30) days of commencement of a safari may be accepted provided space is available, payment in full is received, and provided that documents can be delivered prior to departure.

(E) AfriChoice! will not provide tickets, coupons, vouchers or documents until full payment has been received by AfriChoice!

(F) AfriChoice! will not accept responsibility for wire transfer and / or credit card processing charges.

(G) No client will be permitted into the tour without payment in full being received by AfriChoice!

(H) Special airfares are capacity controlled and often sold out months in advance. In addition, many accommodations offered by AfriChoice! have a limited capacity. It is essential to make reservations well in advance to ensure you get your preferred arrangements.

Cancellations, Refunds and Forfeitures

PART 1: SERVICES CANCELLATION BY YOU, THE CUSTOMER

(A) In the event of cancellation or variation of Services for whatever reasons the Company shall be entitled to charge cancellation fees as set out hereunder:

NB: Cancellations and Refunds: Notice of cancelation must be made in writing (e-mail acceptable) and refunds will be issued based on number of days prior to travel that the reservation is cancelled as per the schedule below;

- from the time of booking to 120 days - 10% of deposit is forfeited.

- 119-90 days, 25% of total trip cost forfeited;

- 89-60 days, 50% of total trip cost forfeited;

- 59-31 days, 75% of total trip cost forfeited;

- 30 days or less, 100% of total trip cost forfeited.

The liability to reimburse the Company (Or the Individual) for the cancellation fees, non-refundable booking fee, no show fees, administration fee and the like shall in no way limit or restrict the general rights of the Company to collect damages for breach of Contract.

(B) If you are a "no show", AfriChoice! shall be entitled to treat your reservation as canceled without having given AfriChoice! any notice, and the provisions of Conditions (A) above shall apply.

(C) Any request to amend or change a booking once it has been confirmed may be accommodated subject to space availability. If AfriChoice! is able to assist, an administrative fee of $100 per change will be assessed. These fees will be added to your final invoice.

(D) No refunds are given in these scenerios;

(1) for lost travel time or substitution of facilities,

(2) for itineraries amended after departure,

(3) for circumstances arising beyond the control of AfriChoice!, necessitating alternative arrangements being made to ensure the safety and / or further participation and enjoyment of your safari,

(4) if you do not appear for any accommodation, service, sightseeing or trip segment without notifying AfriChoice!, or

(5) if you leave your safari after it has begun, or miss any scheduled sightseeing, activities, meals or accommodations.

(E) Non-payment by the date for commencement of services In the event that the Company has not received payment in full by the date for commencement of services, then the company reserves the right in its absolute discretion to withhold all or any of the Services and the Company shall be entitled to collect the outstanding payment from the Client direct and to recover from the Organizer all cancellation fees which they are entitled to charge as per Conditions (A) above. The Company shall not be required to notify the Organizer and Retailer or the Client prior to the date of commencement of Services that the Services or any part of the Services will be withheld.

PART 2: SERVICES CANCELLATION / ALTERATION BY US, AFRICHOICE

We reserve the right to cancel any arrangements. Should this happen we will arrange an alternative choice for you, with paying or receiving a refund regarding the price difference or a full refund of all sums already paid. If we have to stop the tour after departure because circumstances of acts of God or force majeure, we cannot make any refunds or give you any compensation for unused services or any additional costs on your behalf. If any already paid service or transportation has been canceled by AfriChoice Tours & Travel Ltd, you will get the whole refund for all sums paid to AfriChoice Tours & Travel Ltd for the canceled service. You will get a refund for canceled services by AfriChoice Tours & Travel Ltd within 14 days after cancellation and within 30 days for canceled services by sub-contractors or after receiving money from sub-contractors.

Subject to refund are all sums paid by clients minus the airline ticket cancellation charges and non-refundable deposits for parks, hotels and other services included in your itinerary. We give no partial refunds for any unused portions of your tour, also if any part of the service or climb are not utilized. If during any climb the client has to be brought down of the mountain for any injuries and therefore does not complete the climb, no refund will be issued for the unused service or climb. In this case the client needs to pay all extra costs. Also any unused portions of your safari or tour after departure are not subject to a refund. No refunds will be paid, if the client wishes to stop the trip after departure or does not wish to use any arranged, booked and already paid services.

We reserve the right to alter any arrangements or cancel a scheduled operation should it be obligatory in case of air schedule, poor road conditions, weather conditions, security matters, border closures or any other reason beyond our control. The local conditions in Africa are not always predictable and from time to time delays and diversions from the planned rout can happen. We will do our best to please you and minimize inconveniences but cannot be responsible for matters clearly beyond our control.

Operational Liability and Responsibility

AfriChoice Tours & Travel Ltd, its agents and sub-contractors act only as the passenger's agents in matters relating the tours, itineraries, hotel accommodation, transportation etc., and shall not in any way be liable for injury, death, illness, delays, subsequent missing of ship, air or train connection, inconveniences arising from unannounced alteration of ship, air or train schedules, weather conditions, loss or damage to personal property whether resulting from but not limited to force majeure or acts of God, civil unrest or revolt, acts of war, strikes or other labor activities, animals, any criminal or terrorist activities.

The company is also not responsible for any overbooking or downgrading of any services or accommodation, mechanical or other failure of any means of transportation or failure of any transportation resulting in arrival or departure delay. The company's liability towards passengers carried in their own vehicles is under domestic law of the country where the safari takes place and no other country. All claims are subject to the law of the courts of the country where the action happens. In case of a car damage or breakdown, a rescue vehicle will be provided and any lost time will be compensated either with an additional day or a refund according to the time lost. AfriChoice Tours & Travel Ltd reserves the right to employ independent suppliers or sub-contractors for all or part of the arranged services.

The company cannot be responsible for loss or damage to any luggage or equipment carried while on tour. AfriChoice Tours & Travel Ltd can not be responsible for any willful or negligent act or inaction of any person or entity clearly not in their control, or of any other sub-contractors or third party not under their control. Please keep in mind that we are only responsible for those services which were arranged, agreed and/or provided on your behalf. Any services which you arrange on your own are out of our liability and responsibility.

Travel Insurance

We highly recommend that you purchase comprehensive accident, medical, baggage and trip cancellation insurance when you make your trip deposit. Please be advised that if you choose NOT to purchase Trip Insurance, we will NOT be responsible for any financial disappointment caused by reasons beyond our control. AfriChoice Provides a FREE Medical Evacuation Service membership to all its clients available locally from the Flying Doctors and St. John’s Ambulance This cover is provided FREE OF CHARGE to all tour participants through courtesy of Africhoice Tours & Travel Ltd. Kindly note that the AMREF's Flying Doctors Emergency Evacuation Programme ONLY covers the cost of evacuating the casualties from emergency site to the nearest hospital by air or ground ambulance but does not cover further costs. This should therefore not be confused with your personal trip insurance purchased at home prior to your trip.

The clients need to keep in mind that safaris, adventure travel and particularly any physical activity like trekking long distances or climbing involves a certain risk factor and inherent dangers. We therefore advise that persons not fit enough for such long, adventurous and rigorous trips due to chronic illness, heart disease, physical handicap, mental illness or advanced pregnancy should not participate in these travel programs. AfriChoice Tours & Travel Ltd also reserves the right to accept or retain participation for any person on a tour at any time, if we consider someone unsuitable for the trip. In this case we will refund a fair and reasonable amount. Parts of the safari and climbs can be physically demanding with driving over dirty, dusty and rough road, and high altitudes of almost 6000 meters. AfriChoice Tours & Travel Ltd has to be informed in written form of any physical disability requiring attention or treatment at the time of the reservation. The clients accepts all possible dangers of such kind of travel on their own risk. AfriChoice highly recommends that you purchase a good travel insurance cover prior to using our services to cover you and your trip investment in case of a need / emergency. Here are some reputable Travel Insurance Providers that we recommend;

• Travel insured International 1.800.243.3174 https://www.travelinsured.com OR

• AIG Travel Guard 1.800.826.5248 https://www.travelguard.com

The possible risk factors and inherent dangers include, but are not limited to, risks of climbing, hiking mountains (i.e. falling stones, rock slides, etc.), equipment failures, walking safaris, trail obstructions, and on all safaris dangers of animals, difficulty in evacuation from remote locations in case of a medical emergency and inaccessibility to medical care. It is the clients own responsibility to obtain proper medical advice about medication, immunization, and about their own physical ability for such a trip prior to departure. We are not reliable to provide any medical care and our standard terms and conditions exclude liability for an adequate medical care that may be provided. We therefore most strongly advise you to arrange an adequate insurance against any possible risk while on tour. The travel insurance should cover medical expenses and repatriation, personal accidents, tour cancellation and any kind of loss. Make sure your insurance is aware what kind of tour you are going to undertake. By sending the deposit each passenger, named on the booking form, certifies that they do not have any physical or other medical conditions that would interrupt the tour. We demand that any client with a medical condition requiring regular treatment or which could be affected by such demanding activities as heat, high altitude, cold, natural phenomenon or food inform AfriChoice Tours & Travel Ltd in writing before departure.

Visa Rules and Travel Documentation

Clients are obligated to carry proper documentation showing their citizenship and country of origin. All travelers are required to have a valid passport from their country of citizenship with an expiration date of at least 6 months from date of return from your safari. Advance visas may be required for certain countries and travelers with certain passports; please ask your travel specialist for details and assistance. Any minors traveling must have notarized permission from both parents; if traveling with one parent, then notarized permission from the parent who is not traveling. It is important that you check your visa requirements for the country you will be visiting, as AfriChoice! Tours & Travel Ltd cannot be held responsible should necessary visa requirements not be fulfilled. Though some Visas are available upon arrival in certain countries, it is always advisable to obtain them in advance to avoid last minute complications. It is the guest's sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All guests are advised to check with the appropriate government authority to determine the necessary documents. You may be refused boarding or disembarked from a plane, vessel or train without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation, and you will be subject to any fine or other costs incurred by AfriChoice which result from improper documentation or noncompliance with applicable regulations. Proof of Yellow Fever Vaccination may be required for entry to some sub-saharan Africa countries. No other health certificates are required. Please be advised to take precautions against malaria in Africa prior to the commencement of your trip. We recommend you contact your local pharmacist for advice as to which prophylactic is best for you. Please Contact Us if you need further information on this topic.

Images and Marketing Content

AfriChoice Tours & Travel Ltd reserves the right to take photos, film material and images of its travellerss and individual participants while on tour. The clients and tour participants grants AfriChoice Tours & Travel Ltd all permission to do so and to use the material for commercial or promotional purposes without any written consent from the tour participants. In case you disagree with this you should send us a written notice at time of booking your tour. This includes but not limited to photographs, videos, communication text and telephone record extracts and so on... AfriChoice Tours & Travel Ltd is not responsible for any possible printing errors in their brochures/leaflets/catalogs etc.

Local Rules, By-laws and Baggage Regulations

Clients whose trip includes a visit to one or more National Parks and/or Conservation Areas need to follow the rules and restrictions of the individual National Park and/or Conservation Areas. As a general rule, we ensure that you are well informed about these rules prior to your trip or during your trip briefing sessions. In case of rule violation, you must pay the imposed fines and charges to the local authorities. The instructions of guides and drivers must therefore be followed strictly. Baggage weight on all scheduled local flights within the parks and trekking trips is limited to one bag of 15 kg / 33lbs per person. In case your baggage exceeds 15 kg, you will have to pay the cost for an additional porter on trekking trips an/or additional costs on all scheduled flights depending on the airline's rules (you will get specific details on your itinerary). Our safari vehicles have limited space, so baggage and luggage is restricted to one normal size suitcase, soft bag or backpack per person. You will not be allowed to take excess luggage space at the expense of other tour participants. While on safari or a trekking tour the excess luggage should be left at our city storage, available free of charge.

Consent and Enforceability

This Web site is offered to you, the customer, on condition of your acceptance without modification of the terms, conditions, rules and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, rules and notices. If you DO NOT agree to these terms, conditions, rules and notices, you may not use this Web site whatsover. Please remember, when you book travel related services with AfriChoice!, you are entering into a binding agreement that assumes all terms and conditions are fully understood as stated in this document. The payment of the advance payment OR any partial payment for a reservation on a safari constitutes consent to all provisions of the conditions and general information contained in any brochure (electronic or otherwise), invoice and travel documents. The terms under which you agree to take these safaris cannot be changed or amended, except in writing, signed by an authorized officer of employee of AfriChoice!

'Force Majeure' | 'Cas Fortuit'

"Force Majeure" means, in relation to AfriChoice! any circumstances beyond the reasonable control of AfriChoice! (including, but without limitation to; act of God, acts of nature including weather, terrorist activities, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, politics and civil disturbance, or requisition, sickness, quarantine, tribal clashes, government intervention, post-election violence, weather conditions or other untoward occurrences) or any other unforeseeable circumstances that may prevent us from fulfilling our obligations under the contract. If AfriChoice! is affected by Force Majeure it shall forthwith notify you of the nature and extend thereof. If forced to cancel / alter your itinerary, AfriChoice! shall not be deemed to be in breach of these terms and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure.

Liability Limitations

AfriChoice Tours & Travel Ltd and all affiliates (herein referred to as "AfriChoice!") act only in the capacity as an agent for the hotels, airlines, bus companies, railroads, ship lines, and/or contractors providing accommodations, transportation or other services to the client. The client is advised that AfriChoice! purchases such transportation, hotel accommodations, restaurant and other services from various independent suppliers who are not affiliated with AfriChoice! AfriChoice! makes every effort to select the best suppliers of the aforementioned services. However, AfriChoice! does not control the operations of these agents and as a result, CANNOT BE HELD LIABLE FOR ANY PERSONAL INJURY, PROPERTY DAMAGE OR OTHER CLAIM which may occur as the result of any and/or all of the following: (1) the wrongful, negligent or arbitrary acts or omissions on the part of the independent supplier, agent, its employees or others who are not under the direct control or supervision of AfriChoice!; (2) defects or failures of any vessel, aircraft, vehicle or other instrumentality which is under the control of an independent supplier; or (3) loss, injury or damage to person, property or otherwise, resulting directly or indirectly from any Acts of God, dangers, incidents at sea, fire, breakdown in machinery or equipment, or wars (whether declared or not), acts of terrorism, hostilities, civil disturbances, strikes, riots, thefts, pilferage, medical epidemics, quarantines, or customs regulations, defaults, delays or cancellations or alterations in itinerary due to schedule changes, or from any causes beyond AfriChoice!'s control. Further, AfriChoice! is not liable for any loss or damage resulting from insufficient or improperly issued passports, visas or other legal documents. All coupons, exchange orders, receipts, contracts and tickets issued by AfriChoice! are issued subject to any and all tariffs, terms, and conditions under which any services are provided by such hotels, airlines, bus companies, railroads, ship lines or owners or contractors or by their person in employ.

Filing Complaints

If you have any complaints while on tour, you need to talk to your tour tour manager or your guide, the supplier of the service or other local representative to clarify any problems or situation first. We advise you to immediately address the problem with our representatives and supplier of service right at the spot, since they will do their utmost to find the best possible solution to the problem. Please keep in mind that, it is unreasonable to hold back and only complain upon return to your home country, while you did not not take any action while still on tour. Should you remain dissatisfied after departure, kindly feel free to send us a detailed complaint about the problem within 28 days of the end of our services mentioned in the contract. Only detailed complaints (problems or situation which caused your dissatisfaction and the exact date must be mentioned, as well as solutions given to you to solve the problem and actions taken while still on tour must be mentioned) will be accepted.